Highradius is a leader in the Cash-To-Order management space. As a Senior Product Manager, lead the product for electronic invoice presentment and payment portal. Worked with US, Europe and Asia teams in expanding the product globally and implementing it across 50+ languages and introducing payment methods.
Increased the ARR from $1M to $5M ARR and improved NPS score. Consistently maintained Customer Retention to <2% while acquiring new customers with 5X growth rate. Implemented user behavior tools like Google Analytics and Pendo to understand user behavior, gaps in user journeys and implement new solutions to improve customer experience.
Key Skills:
- Product Initiatives & Planning
- Roadmaps & Execution
- User Behavior & Data Analytics
- Customer Acquisitions & Retention